We’re fine with criticism of our product or our policies, and anyone is free disagree with them and/or challenge thme. I got this e-mail from Sherman Dickman, co-founder of Postbox: I hope that they will improve their behaviour, because otherwise I think their otherwise good and useful product will be ridden to ruin by a greedy and short-sighted business policy. All while riding the coattails of a popular open source project. They have demonstrated their contempt for customer opinions and open debate.
Summing up, Postbox has now managed to make a number of customers feel exploited by their attempt to nickle-and-dime us, several of these customers active beta testers. “we provided one with as much transparency as possible so people can make informed choices.” ( or beat a dead horse) found this comment from postboxs’ Sherman Dickman, that contradicts my experience:( found /users/Sherman_Dickman ) Sorry the last post got cut off- i was saying i received an email from postbox support over this issue-basically saying i paid the price of a pizza for their software- and basically seemed to be very condescending- regarding my perturbed-ness.over being asked to pay again three weeks later- Exhibit #4Īnd to just to back myself up. I so perturbed about this – really disappointing – as it seems very shady – especially when a response form postbox basically said- egged me on over Exhibit #3
#Postbox inc software
That i would have to pay for- therefore giving me the choice to wait and, essentially, not feel as though i paid to beta test their software for three weeks.
#Postbox inc upgrade
When i purchased postbox- i believe i should have been clearly informed before purchase that they would be releasing an upgrade in three weeks. I too automatically updated – to 2.0- thinking this what what i had actually paid for- i paoid for this project because i felt it a viable alternative to mac mail-something ive been looking for forever- the fact that it was not free was fine- i didnt mind paying – but i am trully blown away by this policy –
#Postbox inc full
If I’d bought it a year ago I could see maybe paying full price, but less than 3 months? Come on, that’s just absurd. I bought this in July and now, less than 3 months later, have to spend another $20 on the application. Yeah, that’s pretty lame – especially since I participated in the Postbox BETA just after buying a 1.1 license. I have preserved those comments here, and as you can see, it was all just paying customers expressing their disappointment: Exhibit #1 employee Sherman Dickman steps in, reiterates their policy, gives the usual “ we can’t give it all away for free”-statement and finally states that several comments were deleted for “ violation of our posting guidelines” Offer a discount, and then make a paid upgrade a few weeks later to get the full payment from all the people who fell for your ruse.Īs I was one of those, I was a bit surprised, and decided to post a question about it on their forums.Īs it turns out, I was not the only one disappointed by this, and a bunch of other customers chimed in with their comments.Īnd this is where Postbox, Inc.
#Postbox inc license
The 2.0 version had been announced much earlier, and many, myself included decided o purchase a license on the promise of the features coming in 2.0.Īdditionally, Postbox participated in the MacUpdate Promo just two weeks before the upgrade cutoff. Postbox 2.0 was recently released, and the company behind it, Postbox Inc., decided to offer a very short upgrade window for customers that recently purchased a license, just 31 days. Is is mostly a layer of polish and OS integration on top of a popular open source project. Postbox is a commercial e-mail client, based on Mozilla Thunderbird.
0 kommentar(er)
